FREQUENTLY ASKED QUESTIONS
No, the images on www.sridemobility.com are for illustrative purposes only and may not represent the exact product you receive. Variations in design, color, or features may occur, and the accuracy of images is not legally binding. Please refer to the product description for detailed specifications.
You can view your sales receipt for purchases made on www.sridemobility.com by logging into your account on our website. Once logged in, navigate to the "My Orders" or "Account" section, where you will find a record of your transactions along with downloadable receipts. If you encounter any issues, please contact us at info@sridemobility.com.
To return an item purchased from www.sridemobility.com, follow these steps: Contact us at info@sridemobility.com within 30 days of receiving your mobility scooter or electric scooter to initiate the return. Provide proof of purchase and ensure the item is in its original packaging, with tags, and unused. We will provide a return shipping label and instructions. Note that items sent back without prior authorization will not be accepted.
Yes, at SriDe Mobility, we strive to restock items indicated as “out of stock” on www.sridemobility.com as soon as possible. Restock availability depends on our suppliers and demand, but we regularly update our inventory. You can sign up for restock notifications on the product page or contact us at info@sridemobility.com for the latest updates.
You can ship your order from www.sridemobility.com to most domestic addresses within the USA. However, we do not ship to P.O. boxes. For international shipping of mobility scooters or electric scooters, please contact us at info@sridemobility.com to confirm availability, as additional import duties and taxes may apply. Delivery times and methods vary based on your location.
